The Samsung Galaxy S4 is one of the most powerful and popular mobile devices to date with millions of users around the globe. However, it is not free of problems and errors. Since there were already millions of people who have tested it, many flaws have been discovered; some are software-related while others were caused by hardware malfunction.
In this post, I will try to answer some of the questions or problems our readers sent us. And we will do this as often as we can since we’ve already received thousands of emails in our mailbag. For those who may have some questions as well, feel free to email us at mailbag@thedroidguy.com and I may be able to answer those question in my next posts.
Q1: My Samsung Galaxy S4 does not want to switch on after it froze. The battery picture comes on and off continually and or the Galaxy S4 comes on and off continually? — Natie
A: Sounds like a battery problem to me. First, try to remove the battery, place it back and turn the phone on. If it comes on, observe if the problem happens again but if it doesn’t, plug in the charger to make sure there’s enough power to turn it on. Either way, if the problem persists, you should buy a new battery.
Q2: Recently I took my phone to a tech guy (with a business out if his house) to replace my S4 glass. A couple of days later I have started to get issues that I didn’t have before. At that point I thought I should have put a security code on it. Now is there anything that I can do about it. Is there anyway I can check if he did anything to my phone? If you can help me in anyway I would appreciate it. Thanks. — Christy
A: First, I don’t have any idea what those new issues are but if it concerns the security of you personal data, then I suggest you do a factory reset on your phone. You see, anyone who could have access to your phone may be able to install apps that they could configure to feed them with any kind of information. I mean it happens all the time. One way to get rid of those apps or any codes would be to do a master reset so third-party apps would be deleted and default apps would be brought to their normal settings. However, you need to backup all your important data before doing that. Putting a security code on your phone is also a great idea.
Q3: My phone sometimes fails to connect to my home WIFI network. (1) Phone is turned off most every night. When turned on in the AM it has never failed to connect to WIFI. (2) However if I leave the house especially when I connect to another WIFI network while away, the phone MAY fail to connect with home network unless I reenter my home network password. Since the password is stored in the phone why does this happen? Any help is appreciated. Thank You. — Bob
A: The Auto Connect option may have been ticked off that’s why the phone asks for your credentials even if the network it’s trying to connect to has already been saved. The option can be found under the Wi-Fi Advanced settings; you just have to tick the Auto Connect checkbox. I have actually posted an article last year addressing this very same issue: Galaxy S4 Asks For WiFi Password Every Time, WiFi Turns Itself Off Automatically.
Q4: Hi, my name is Jay and I was wondering if you guys know when would Samsung galaxy S4 AT&T version would get the Android 4.4 KitKat update because I don’t like 4.3 on S4. Thanks. — Jay
A: For people outside of Samsung or AT&T, we really can’t be sure when the Android 4.4 KitKat update for AT&T Galaxy S4 would be rolled out. But just the 1st of this month, there have already been rumors that AT&T is now working closely with Samsung to be able to release the update within the first quarter of this year. In fact, we posted a news story about the leaked KitKat test firmware. But we just can’t be sure when the date will be.
Q5: Hello, I have an issue with the lock screen widget on my Galaxy S4 i9505. The music widget appears on the lock screen only when the swipe lock is enabled and not with any other security options. Whereas in my friend’s s4 the music widget appears on pattern, pin and all other types of locks. Hoping for an early response. Thank you! God Bless! — Safwan
A: I’m not sure if you’re trying to make the music widget available even if not playing music on those screens. But try this: change your security option to either pattern or PIN. Once you’ve done that, play a track and wait for the phone to lock. Now, you could see that the music widget is there. That’s the normal operation; the widget will only appear if you’re playing music when the phone locks.
Read more at http://thedroidguy.com/2014/02/samsung-galaxy-s4-problems-questions-solutions-workarounds-part-1/#pylOFka3YzbVREDV.99
